Reviews

"Very nice indeed!" Date of review: 3 May 2013

My wife and I stayed here for just one night recently before the start of the Marrakech Atlas Etape that took place the last Sunday of April.

Location wise, the hotel is in a good spot and they run shuttle services to and from the centre of Marrakech. Having stayed in numerous riads in the medina over the years it is sometimes refreshing to escape the commotion and head back to the calm of a slightly out of town hotel. However, for us, we needed to be near the Marrakech Grand Prix circuit where the bike ride was starting and at just under one kilometre we were perfectly placed.

The hotel bedroom was very spacious with a balcony, twin beds, a separate shower and toilet plus a load more mod cons. The only thing that would have completed it would have been tea and coffee making facilities.

The hotel facilities are great with numerous bars, restaurants, shops and the place had a real prestigious feel to it. Although we didn't use it, the swimming pool was huge and not far from the rooms.

As we were due to leave very early, a kind young lady at the reception desk arranged for us to have breakfast brought to our room at 06:30 at no extra cost. A table was wheeled into our room at 06:30 on the dot laden with fruit salad, orange juice, hot coffee, and a variety of breads, cakes and jams. We only wish we had more time to enjoy it!

A short but great stay in a great hotel.

"recent stay" Date of review: 15 April 2013

just back from a 5 day breakw with my 2 boys - great hotel, rooms very spacioys, service was fab and my best regards to Sherif in conceirge & Fatima in reception who really took care of us; read a lot of reviews - but was really happy - kids loved the place; Rakesh & NIta

"Perfect hotel for couples and family" Date of review: 8 April 2013

Little far from center of city, has shuttle at certain times which works well, taxi costs around 80 MD. Indoor pool is small but ok, outdoor pool is nice and adequate size. Breakfast and dinner is very nice and was included in my deal. There is live music everynight at the bar, decent music please try gri wine and a cigar. Room I was in was big and very well decorated. Would suggest to anybody and will go again.

"Excellent service, huge beautiful rooms, Spa needs work" Date of review: 7 April 2013

My family stayed here for a week on holiday. About a 15 minute taxi ride from the Medina. Our friends stayed at a Riad in the center of the action. Which was noisy at night and a little dicey after hours with kids. We were glad we stayed out of the action, but close to everything.

Our two teen girls had a huge room of their own and they said it was the best room they ever stayed in! Huge comfy beds, huge bathroom with shower and tub. Hubby and I splurged for a suite, and it was amazing. Pool view with patio. The living room was huge, had another family over for the evening and it was so nice to entertain.

TV has tons of free movies you can select, start, and actually forward if you have to interrupt. Huge beds. Great bathroom with double sinks, tub and shower.

Free breakfast buffet with Moroccan and European specialities, but also omelets and scrambled eggs for Americans. We only ate at the buffet for dinner, but it was great, if at 30$ a person expensive. There were two other restaurants, but with so many great ones in Marrakech, we only stayed in one night. Room service and pool menu adequate, but limited.

Consierge was amazing to set up quad bike adventure, dinner show, taxis, and tours. All staff speaks French, but enough speak English. Staff were all friendly, professional and accommodating.

Amazing pool, with staff and pool bar and restaurant.

Only issue was Spa. Worst mani pedi ever, by nicest gal. Staff needs training and if they want to market as a luxury spa, needs upgrading. My facial was borderline. Shampoo and blow out fine. Hubby's massage was great.

Overall we were very happy. But I would probably not stay here again because I do like spa services on a holiday.

"Almost Perfect" Date of review: 7 April 2013

We have just come back from an 8 night stay at this beautiful hotel, which we booked via secret escapes. We were welcomed at the airport by a lovely man, and arrived at the hotel greeted with mint tea and a very helpful reception. The room was great, large and very clean with amazing views of the Atlas Mountains and the enormous pool.

The positives to the stay were:


1) The hotel and scenery are beautiful and relaxing
2) Maria and Mike in the evenings were exceptional singers and great hosts
3) Adhil works at the hotel as Leisure Manager and is extremely friendly, helpful and an asset to the hotel
4) We really enjoyed the food and atmosphere in the Morocco Restaurant, the head chef Nicola,has the kitchens running extremely efficiently, serving excellent food
5) The shuttle bus to the square is really helpful and always on time

Negatives would be the service at breakfast. We were often left without tea/coffee, plus the language barrier can be an issue if you don't speak French.

Overall, we had a lovely time and would go back. We think the lack of service from the waiters etc is purely down to there being a lot of people to cater for at one time.

"Overall very good, but could improve a few things" Date of review: 18 March 2013

Stayed for 3 nights As part of a Voyage Prive offer, and was pleasantly surprised at size and scale of hotel. Very impressive layout and facilities. Initially only had 2 comments to make 1. No coffee or tea making facilities in the room. With such a nice balcony it was a shame that you couldn't have a relaxing coffee on waking up. 2. Wi - fi was laborious to setup and also slow. But then the last day arrived, and although we had an 8 pm flight we were not offered to extend our room until 5, as hotel too busy. Offered the spa to shower a d get changed, which was inconvienient. Then went back to get our cases(at secure location) actually at one side of entrance doors with access from garden ( so not so secure) and the plate we had purchased had been smashed. Sharif the excellent concierge has promised to find a replacement and DHL it too us. Other staff were not bothered. Overall a very comfortable hotel, but a few things could be improved to make it wonderful.

"Mother & Daughter stay" Date of review: 16 March 2013

Stayed from 11-16th march with my daughter, we were very impressed with the hotel,we had a junior suite and it was so large,very comfortable indeed,great surprise to see that we had a coffee/tea maker.Buffet style restaurent was excellent for choice from breakfast to evening meal we had,B&B,evening meal all in it was perfect really, evening thought we had the pool bar snack during the day, but as it was our first visit we went out during the day.We went to Souk which was enough to put you off shopping for ever(well for short while!)Our visit to Ouzoud was great,hotel concierge arrange all and our driver was by good,just over two hrs to get there, but he had a rragnge a guide who was local and he took us off tourist route for about two hour walk to get to falls and then lunch, all very well priced really,we were told 200dh, but we paid him 300, as his knowledge of area and personal treatment we got was perfect.Had lunch in front of falls and this cost 160dh for the two of us 3 courses.As the idea of the holiday was to get some sun we had a day by pool, met some greets people, popped to Paschas night club, which was good fun.

I would like to say a big thankyou to entertainment couple,chief cuisine and animateur for makin our stay fun.

If there was to be any concern for other guests to be aware of I would say that if the travel agent or company that you book with says that pick and return from airport is free, make sure of this as we booked with Expedia and hotel did not accept this so they charged us 200dh one way and gave us it free on return because of confusion, also coffee and tea in room was not sucha nice experience as apparently you have to pay, which a price list should be in room ( not in our case) but hotel management refunded this to us.Nice gesture but surly if you pay for suite then this facility should be a gesture of good will for the price you pay for room!

I think really that would be only negatives, really and. Agreat stay and as I wa switch my daughter we had fun,thank you again, Sally & katy

"A week of peace, quiet and relaxation." Date of review: 15 March 2013

My wife and I have just returned from a week spent staying at the wonderful Kenzi Menara Palace Hotel. A more relaxing week would be hard to imagine! Our room was large, comfortable and well appointed, the staff were friendly and attentive, the food reasonable (although slightly expensive) and in the end we never left the hotel during our week's stay since we went for a greatly needed rest in warm climes, not for the culture!

We did have a "garden view" room and would probably choose a pool view next time because it would be slightly quieter (the garden view rooms overlook the pleasant gardens AND the road).


Our only negatives (and they were small negatives only) were that:
a) the hotel shop did not have any English newspapers
b) the room did not have the promised coffee maker

We do intend to return, probably next winter!

* Based on two people sharing. Subject to availability. Terms and conditions apply. Includes return flights and hand luggage but bags and transfers are not included and can be added on at an additional charge. Credit/Debit Card fees apply. Qwerty Travel is a member of the Travel Trust Association. Qwerty Travel acts as an agent for the separate suppliers of each component booked and membership of the Travel Trust Association guarantees that your money is protected should any of those suppliers become insolvent.